At DressCodeDirect LLC, we stand behind the quality of our BOBLOV professional equipment. If your purchase does not meet your expectations, we are here to help.
You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be:
Unused and in the same condition that you received it.
In the original packaging, including all cables, mounts, SD cards, and manuals.
Accompanied by the receipt or proof of purchase.
As an authorized BOBLOV provider, we offer a 1-year limited warranty on all body camera hardware.
If your device is defective upon arrival or develops a technical fault under normal use, please contact us at [Insert Email] within 48 hours of discovery.
We will provide a prepaid shipping label for defective returns and issue a replacement or full refund after inspection.
Please note that we cannot accept returns for:
Items with visible signs of physical damage or misuse (e.g., cracked lenses, water damage beyond rated specifications).
Products where the security seal has been broken on the internal storage/software (if applicable).
Customized orders or bulk fleet deployments.
Inspection: Once we receive your item, we will inspect it and notify you of the status of your refund.
Restocking Fee: A 15% restocking fee may apply to non-defective returns that have been opened, to cover the cost of data sanitization and testing.
Shipping: For non-defective returns, the customer is responsible for paying the return shipping costs. Original shipping charges are non-refundable.
To start a return, please email our support team at support@drescodetech.com with your order number and the reason for the return. We will issue a Return Merchandise Authorization (RMA) number and providing shipping instructions.