Infant Clothing Return Policy

Introduction

Welcome to our Infant Clothing Return Policy. We understand that sometimes you may need to return or exchange infant clothing items for various reasons. This policy outlines our guidelines and procedures for returns and exchanges to ensure a hassle-free experience for our customers.

1. Eligibility for Returns

1.1 Defective or Damaged Items: You may return infant clothing items that are defective or damaged upon arrival. We strive to provide high-quality products, but if you receive an item with manufacturing defects or damage, please contact our customer support team as soon as possible to initiate a return.

1.2 Size or Fit Issues: If you receive infant clothing items that do not fit your child as expected, you may be eligible for a return or exchange. Please refer to the "Size and Fit Issues" section below for details on how to proceed.

1.3 Change of Mind: We understand that preferences can change, and you may decide to return or exchange an item for reasons other than defects or sizing issues. In such cases, please refer to the "Change of Mind" section below for our policy on non-defective, non-sizing returns.

2. Size and Fit Issues

2.1 Size Chart: To help you select the appropriate size for your child, we provide a size chart on our website. Please refer to this chart and carefully measure your child to ensure the correct size is ordered.

2.2 Return/Exchange Deadline: If you receive infant clothing items that do not fit your child correctly, you may request a return or exchange within 30 days of the original purchase date.

2.3 Return/Exchange Process: To initiate a return or exchange for size or fit issues, please follow these steps:

a. Contact our customer support team to request a return/exchange and provide the order number, item description, and reason for return.

b. Our customer support team will provide you with a return authorization (RA) number and instructions on how to return the item.

c. Package the item securely, including the RA number, and send it back to us following the provided instructions.

d. Once we receive the returned item, we will inspect it to ensure it is in its original condition (unworn, unwashed, with tags attached).

e. If the item meets our return criteria, we will process the return or exchange based on your preference.

3. Defective or Damaged Items

3.1 Return/Exchange Deadline: If you receive infant clothing items with defects or damage, please contact our customer support team immediately upon discovery. You may request a return or exchange within 30 days of the original purchase date.

3.2 Return/Exchange Process: To initiate a return or exchange for defective or damaged items, please follow these steps:

a. Contact our customer support team to report the issue and provide the order number, item description, and details of the defect or damage.

b. Our customer support team will provide you with a return authorization (RA) number and instructions on how to return the item.

c. Package the defective or damaged item securely, including the RA number, and send it back to us following the provided instructions.

d. Once we receive the returned item and confirm the defect or damage, we will process the return or exchange based on your preference.

4. Change of Mind (Non-Defective, Non-Sizing Returns)

4.1 Return Deadline: If you decide to return infant clothing items for reasons other than defects or sizing issues, you may do so within 14 days of the original purchase date.

4.2 Return Eligibility: To be eligible for a return in this category, the item must meet the following criteria:

a. The item is in its original condition (unworn, unwashed, with tags attached).

b. The item is not a final sale or clearance item (final sale items are not eligible for returns).

4.3 Return Process: To initiate a return for reasons other than defects or sizing issues, please follow these steps:

a. Contact our customer support team to request a return and provide the order number, item description, and reason for the return.

b. Our customer support team will provide you with a return authorization (RA) number and instructions on how to return the item.

c. Package the item securely, including the RA number, and send it back to us following the provided instructions.

d. Once we receive the returned item and confirm its eligibility, we will process the return based on your preference.

5. Refunds and Exchanges

5.1 Refunds: If you are eligible for a refund based on our return policy, we will process the refund to your original payment method within 7-10 business days after receiving the returned item. Please note that shipping fees are non-refundable unless the return is due to a defect or damage.

5.2 Exchanges: If you are eligible for an exchange, we will process the exchange and ship the replacement item to you as soon as possible after receiving the returned item. Exchanges are subject to product availability.

6. Contact Us

If you have any questions or concerns regarding our Infant Clothing Return Policy, please contact our customer support team at raphohun@outlook.com. We are here to assist you with your return or exchange requests and ensure your satisfaction with our products.

Conclusion

We value your satisfaction as a customer and aim to provide a straightforward and fair return policy for infant clothing purchases. Whether you encounter sizing issues, receive defective or damaged items, or have a change of mind, we are committed to assisting you through the return or exchange process. Please review this policy carefully, and feel free to reach out to our customer support team if you have any questions or need assistance with a return or exchange. Thank you for choosing us for your infant clothing needs.