We want you to feel confident when shopping with us. This Return Policy explains the general conditions for requesting a return, exchange, replacement, or refund for an eligible purchase.
To be eligible for a return, an item must generally be unused, unworn, unwashed, and returned in its original condition. Items should be sent back with original packaging, labels, accessories, instructions, and any included components where applicable.
Return requests may be subject to review based on the item condition, order details, purchase date, and applicable product category.
Return requests should be submitted within the return period stated at the time of purchase or otherwise permitted by applicable law.
Requests made after the applicable return period may not be accepted. Certain circumstances, including delivery delays, damaged items, incorrect items, or verified product issues, may be reviewed separately.
Some items may not be eligible for return, exchange, or refund. This may include, where permitted by applicable law:
Personalized or custom-made products
Perishable goods
Hygiene-sensitive or personal-use items that have been opened or used
Items marked as final sale, clearance, or non-returnable
Gift cards or digital products
Products damaged due to misuse, improper care, alteration, or normal wear and tear
Items returned without original packaging or essential parts
If an item arrives damaged, defective, incomplete, or different from the item ordered, please retain the original packaging and provide relevant details or supporting photographs when requested.
Claims for damaged, defective, or incorrect items should be submitted as soon as reasonably possible after delivery. Eligibility for a replacement, refund, or other resolution will be reviewed based on the order details and available information.
Unless otherwise required by applicable law or confirmed for a verified error, damage, or fulfillment issue, customers may be responsible for return shipping costs.
Original shipping charges, express shipping charges, duties, taxes, and other service fees may be non-refundable unless the return is due to an error or issue for which the store is responsible.
Customers are encouraged to use a trackable shipping method when returning an item. The store is not responsible for return packages that are lost, delayed, damaged, or delivered to an incorrect address during transit.
Once a returned item is received and inspected, the return request will be reviewed. If approved, the refund will generally be issued to the original payment method.
Refund processing times may vary depending on the payment provider, financial institution, and original payment method. It may take additional time for the refund to appear in the customer’s account after it has been processed.
If a return does not meet the stated eligibility conditions, the item may not qualify for a refund.
Exchanges or replacements may be available depending on product availability, order circumstances, and item condition.
If the requested replacement item is unavailable, an alternative resolution, such as a refund or store credit where applicable, may be offered.
Requests to cancel or modify an order should be made as soon as possible after purchase. Once an order has entered processing, fulfillment, or shipment, cancellations and changes may no longer be possible.
A request to cancel an order does not guarantee that cancellation can be completed before shipment.
Orders returned due to refusal, failure to collect, incorrect address information, or an undeliverable destination may be subject to return shipping costs, handling fees, or other reasonable deductions where permitted by applicable law.
This Return Policy may be updated from time to time to reflect changes in operations, product categories, legal requirements, or customer service practices. Any revised version will take effect once posted on this website.